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FAQS Your questions answered
How has COVID-19 impacted the short-term rental market in the UAE?
Short term rentals are growing in popularity across Dubai, and we are seeing a growing number of landlords taking advantage of the increase in earnings while transforming their properties into holiday home investments. We have also seen a shift in recent months where prospective tenants are willing to pay a premium for the allowance of monthly payments without the tie of a 12-month lease.
Is the deposit you take enough to cover any damages?
We are open to discussion on the amount of deposit we take from tenants however we don’t want to price ourselves out of the market, and in our experience, the amounts we recommend tend to cover any damages.
What is the general occupancy rate throughout the year?
At SuperHost, our occupancy rate is around 85% - for units with good quality furnishing that appeal to the wider market we would expect at least this rate.
What is my estimated ROI projection, and what is the return compared to long term rentals?
We will provide you with a detailed financial projection to demonstrate your potential income - we will also compare this to the long-term rental market.
What are the fees that will be borne by the landlord?
Our standard fee is 20% of the rental rate when the unit is leased.
Does the landlord need to get an Annual Maintenance Contract?
We would advise the landlord to invest in an annual maintenance package. If interested, please contact our team for information on different packages
What are the peak months for short term rentals per your experience?
The peak months tend to be in October, November, and December in line with the tourist seasons - in basic terms it is usual to experience 9 high months and 3 low months. We also try to secure the low seasons with corporates clients or month by month rental clients.
What if I want to sell my unit eventually?
As we are a technology driven company, using us for both the short term and the sale of your unit makes it easy to coordinate viewings. Using short term rentals will also give you some earning potential while your property is on the market and also means it is always well kept, clean and maintained giving you the flexibility for an easy transition once the unit sells.
How do I know you will find me a good tenant?
We meet all of our tenants in person to conduct passport checks, and we also submit their details to the Dubai Tourism board. Our team will also take a security deposit to cover any damages that may occur during a rental.
What happens if my tenant stops paying the rent?
We never let a client check-in without paying their rent in advance, we also meet and vet every client that checks into our properties, meaning non-payment cases are few and far between.
What if I want to use the property myself?
We as standard put 14 days in our contract, but the point of STR is that it is flexible and allows you to use your property as and when you need to. We only recommend these 14 days or less, so it allows your property to perform to its maximum potential.
Do I have to buy all the furniture?
We understand that the furniture is an initial outlay in comparison to other types of renting; however, you will really see the benefits of your investment the longer the property is on the Short Term Rental market. Good quality furniture lasts for years and will keep attracting rental clients if it’s furnished in a desirable and modern trend. Our aim is not to make profits from furnishing your unit, we do it at cost price so that your investment on furniture is quickly translated into consistent returns for you.
Does my furniture need to be of a certain quality?
Yes, we recommend furniture being a modern, polished look as this really increases the occupancy rates on a unit. If we are furnishing your unit we have a good idea what our clients look for and what photographs well in our marketing materials - we are experts in choosing the right furniture to increase how attractive your property looks to the typical Short Term Rental client. That being said, we offer furniture packages that suit all budgets so that we get the maximum revenues from the apartment / villa.
Your management fee is higher than some of Short-Term Rental Companies like Airbnb, what more do you offer?
Our management fee includes a mixture of local portals to attract the short-term month by month tenants as well as the holiday home portals. We also have 24/hr support for our guests and numerous positive reviews on our service. All of our listing photos are taken by a professional photographer as standard and our housekeeping and maintenance work 7 days a week. We pride ourselves on offering an all-inclusive service. As a leader in travel technology driven solutions, our dedicated marketing team and brand reputation place us as one of the market leaders for holidaymakers and month by month renters.
How do I know when my unit is rented out?
For every booking and every renewal, our software is immediately updated giving you full visibility on your owner’s portal and dashboard. Our dedicated team will also inform you of any offers and potential booking advising you of a client profile, how long, and most importantly, the price.
What if I want to advertise the property myself?
As a holiday home can only be registered under one license, you cannot put a unit on short term rentals with multiple agents. We will be more than happy to help take a booking directly from yourself - but unfortunately, currently there is no wider system to see when other agents have booked your property so all bookings would need to be through us to avoid double booking.
How do you control if the guests are using more utilities than your estimated costs?
We use an average figure in our financial projections for the bills- we are lucky enough to have great housekeepers who will see how our guests are living. If they notice the utilities being used a significant amount more than necessary, we can notify and address this with the tenants.
Did developers in Dubai ban STR in some communities?
Luckily even if a developer wishes to ban the short-term rentals in that building, they do not have much power to stop the landlord from doing so. Short Term Rentals are regulated by Dubai Tourism who make the rules and the developers do not have enough power to override this.
Can I still use Short Term Rentals, if my unit is part of a hotel apartment?
Unfortunately, we cannot list on our permit with the DMTC if the SPA states hotel apartment - however, we can aid you with finding a tenant for your hotel apartment using our marketing only short-term rental service.
Do we need to remove unwanted stuff in the unit aside from what is mentioned in your checklist?
Yes, we would need all personal items either locked in a separate part of the property without guest access or removed from the accommodation to avoid our guests using or breaking any personal items.
SuperHost Vacation Homes Rental

2006/11, Exchange Tower, 20th Floor Business Bay - Dubai (UAE)

+971 585397866 | +971 585832024     contact@superhost.ae
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